The Lifestyle Group
AN INDIANAPOLIS HOME REMODELING CONTRACTOR BUILT TO SERVE YOU... WITH A CARING APPROACH
To understand what it means to work with The Lifestyle Group, you must first understand how the company was started. It was 1998 and the company patriarch, Rich Horen, was engaged in a remodeling project on his own home, but as a client. What ensued was the nightmare project homeowners fear. More than a year later, the project was not yet complete. So, conversations began to take place. You can't name 5 remodeling companies off the top of your head, can you? What if you could create a company that focused on taking care of clients? Could you build a remodeling company that made the selection process easier for clients? What if you could take the best features of having a family-owned leadership model and paired it with the many years of corporate business experience brought by our owners brought prior to starting The Lifestyle Group? Could you build an outstanding Indianapolis remodeling company?
Those were the questions we set out to answer in March of 1999. And, all this time later, we have worked very hard to create a company able to a provide a remodeling experience that will exceed your expectations on a daily basis. Are we perfect? Unfortunately not. But, do we care? Absolutely.
And the measure of our success doesn't come from the 36 design awards for "Best Remodeling Projects" of all project types and at all price points. It doesn't come from being named an Angie's List Super Service Provider Award winner every single year since 1999. It isn't a result of winning both the Best of Houzz Service and Design Awards in 2014, 2015, 2016. It doesn't come from being named the Better Business Bureau Ethics Award winner for all companies between 11-100 employees, nor is it measured by having been named one of the top 50 remodelors in the United States.
Quite honestly, our success is defined by one measure... the number of clients who trust The Lifestyle Group enough to call us for subsequent projects after having used us once. We have worked with some wonderful families over the years, people who trust us at such a level that they call us back time after time over the years without so much as shopping other contractors against us. People who go to work on a daily basis or away on vacation without any hesitation and trust us to work in their homes because the trust like we will treat their home like it is our own. And, the list of those clients is simply too lengthy to name. As of the end of 2015, The Lifestyle Group had completed 2,512 projects for 1,462 families over the course of almost 17 years.
Why are those numbers important? Because they define what we want to be known as... a remodeling partner of choice and a premiere remodeling company in the Greater Indianapolis area.
The other significance of a remodeling client list that large has to do with project pricing. Whether you have a Carmel Kitchen remodeling project or a Meridian-Kessler Bathroom project, you can have both confidence and comfort when working with Lifestyle. The confidence comes from knowing that the pricing will be fair and that many families wouldn't use Lifestyle if it wasn't. The comfort comes from knowing so many other families have used Lifestyle for their Indianapolis renovation projects more than once. All of the service awards simply provide additional evidence (and comfort)... whether it be Angie's List, Best of Houzz, Indy A-List Best Home Remodeling Company. These awards aren't given, they are earned.
In the end, please remember our goal at The Lifestyle Group is to develop a lifelong relationship and earn your trust. And, we won't betray that trust.
SO, WHAT IS IT WE DO THAT KEEPS PEOPLE COMING BACK TIME AFTER TIME?
We think there are four primary reasons.
NICE, TALENTED PEOPLE. Many clients think our product is the kitchen or the bathroom we renovate. Actually, our product is our process and our fantastic people on staff make the remodeling process bearable. Lord knows it is no fun living in a construction zone throughout the project!
CONVENIENCE OF A ONE STOP SHOP SHOWROOM. A place where selections can be made in one location and you can actually look at your cabinets next to your countertops next to your floor next to your paint color (without having to beg, borrow or steal samples from several different places).
USE OF TECHNOLOGY. Whether it be the fact that all of our employees have iPhones and take pictures at the job site every day or our use of a "user friendly" online communication system where clients can see schedule, review project selections or drop us a note any time day or night, 24 hours a day / 7 days a week, Lifestyle clients love our efforts to make the process both organized and easy to endure. Heck, clients especially love our "Facetime to Save Time" meetings where we use technology to reduce travel for in person visits and minimize the number of times clients have to be away from work.
MINIMAL SUBCONTRACTING. While many remodeling companies subcontract all of their labor, losing control of their process, Lifestyle minimizes the use of subcontractors and employs many skilled craftsmen permanently on staff. Our very experienced, well-rounded staff includes carpenters who can build most anything. We frequently handle the phases of demolition, framing, drywall, finish carpentry, painting, tile work and all types flooring installation in house. Lifestyle employs a professional painter to control the level of service for our clients. This leaves the major functions of foundation, masonry, electrical, plumbing and heating & cooling to expert trade partners who have worked for us for years. Maintaining a group of professionals on staff allows us to provide your family with a safe environment throughout your project, as well as affording us the opportunity to control your schedule and the quality of work you receive. The result is a project you will be proud of for many years to come and a level of service our competitors will never match.
Our interactive map below showcases the many projects The Lifestyle Group has completed across Indianapolis and surrounding areas over the years. From basement remodels to full room additions, we have the experience and the expertise to deliver the project of your dreams, on time and on budget.