Jan 9, 2024
Episode: 38
What Makes A Good Client?

In this episode, Geoff explores the qualities of a good client in the remodeling industry, discussing communication, expectations, and partnership throughout the project lifecycle. He describes how this is a valuable resource for understanding successful client-contractor relationships.

What Does A Good Client Look Like

A recent client asked me a unique question: What makes for a good client in the world of remodeling? The unexpected inquiry caught me completely off guard and made me think. After a few moments of thoughtful reflection, I came up with an answer for that client and thought it might be of value to share the insights with you.

At their core, good clients transcend the specifics of any remodeling project; they are nice, reasonable, and good people. To dive a bit deeper, I’ll break down the characteristics of a good client across the different stages of the remodeling process.

Discovery and Qualification:

A good client in the early stages is someone who can share their project vision in a conversation. While they don’t need all the answers at this early stage, the ability to express what they’re thinking about doing and why they want to do it goes a long way to giving us an understanding of the objectives of the project. Yes, it can be as simple as saying, “I have waited 20 years for my dream kitchen and my kids are finally off the payroll so now I am going to get it!”

Design and Selection Process:

Moving into the design and selection phase, a good client is one who can confidently say “yes” or “no” to design options. Clients don’t need to know all the product options and we know the process is overwhelming for many, but the ability to have an opinion is important. We say that “yes” and “no” answers are equally helpful. Both responses provide guidance for the remodeling team there to support you. Honest opinions foster a collaborative and productive environment.

During the Project:

Communication is key during the project phase. A good client openly shares concerns and preferences right away, so problems don’t fester. Every client has a “hot button,” a particular concern that matters most to them. Knowing these hot buttons allows the remodeling team to address issues proactively, ensuring a smoother process.

Also, approaching problems with a positive attitude is equally important. A client who communicates issues with kindness allows for the remodeling partner to solve the problem and earn the trust you placed in them when you selected them as a partner. Please remember that everyone is human, and errors can be made. This differentiation is reflected in how the remodeling partner resolves the issue. A good client will give a bit of grace and allow the partner to show you why you were right in choosing them.

Post-Project Relationship:

First, the obvious, light-hearted answer. A good client is one who uses the remodeling partner again in the future for another project. Those future projects are earned over time, and those are our favorite clients! You may not have another large project need for many years, if at all. Thus, the real answer is that a good client after the project is one who sees the remodeling team as a trusted resource. Maintaining long-term relationships is a priority, and we encourage clients to reach out for anything, big or small. Whether it’s another project or a recommendation for a service we don’t provide, we’re here to help. We want you to be comfortable leaning on us to look out for your best interests.

Join the Remodeling Unscripted Community for Real Remodels and Real Talk

Apr 19, 2024
Why Do We Do a Podcast?
Apr 15, 2024
Episode 49 : Why Do We Do Both Large And Small Projects?
Apr 9, 2024
Episode 48: The Remodeling Selection Showroom – Our Differentiator
Mar 26, 2024
Episode 47: The Initial Phone Call – Our Meet & Greet
Mar 19, 2024
Episode 46: Renovating A Newly Purchased Existing Home
Feb 27, 2024
Episode 45: Make Sure You Don’t Overspend Before Selling Your Home
Feb 20, 2024
Episode 44: Making Smart Decisions When Building Your New Home
Feb 13, 2024
Episode 43: Navigating Change Orders In Your Remodeling Project
Feb 6, 2024
Episode 42: Balancing Form & Function In Your Remodeling Project
Jan 30, 2024
Episode 41: Exploring Window Options As A Homeowner
Jan 23, 2024
Episode 40: Embracing Mistakes: A Path to Trust & Lifelong Partnerships
Jan 16, 2024
Episode 39: Where Have All the People Businesses Gone?
Dec 26, 2023
Episode 37: We Will Not Sell Anything We Would Not Buy Ourselves
Dec 18, 2023
Episode 36: The Demolition Phase
Dec 12, 2023
Episode 35: Remodeling & Dribbling Are Exactly Alike!
Dec 5, 2023
Episode 34: You’ll Care About Our Company Culture When We Work In Your Home
Nov 28, 2023
Episode 33: The Meet and Greet
Nov 21, 2023
Episode 32: Understanding the Logic Behind Remodeling Payment Structures
Nov 14, 2023
Episode 31: Latest Trends in Front Doors
Nov 7, 2023
Episode 30: Be Nice
Oct 31, 2023
Episode 29: Cost vs Value in Home Remodeling
Oct 24, 2023
Episode 28: A Day in the Life of a Remodeler
Oct 17, 2023
Episode 27: Financing a Remodeling Project 
Oct 10, 2023
Episode 26: Small Kitchen, Big Transformation
Oct 3, 2023
Episode 25: An Exciting Transition

Have you checked out our Remodeling Unscripted community?

Remodeling Unscripted

A podcast for remodeling industry owners and homeowners. Geoff Horen, a home renovation expert, hosts the podcast, which includes real remodels, challenges, and talk. The podcast is available on Apple Podcasts and YouTube.

Subscribe: