Oct 7, 2024
Episode: 69

Bill Toney

Play Video

Behind my desk at work on the wall above my head is a piece of artwork that can be observed. Every zoom call. Every podcast I record. If you watch any of the videos, including this one, you will see it. I often get asked about it and there is indeed a story behind it. Keep reading (or check out the 9 minute video)… and learn how this week’s message contributes to demystifying the remodeling process.

It’s a picture of a custom-made American flag. The stained wood contrasts with the mostly black details of the flag, but through it runs a single horizontal blue line. That line signifies the ultimate sacrifice of a police officer.

Another key detail of this picture can be found in the lower right corner, which reads, “In Memory of Officer Toney”. It is the feature that makes this artwork personal to me as Bill Toney was not only my friend, but also an outstanding Beech Grove Police Officer before he was killed in the line of duty on the evening of September 29, 2000.

A Friday Night

This Friday night 24 years ago was like many others at that time. Just two families getting together and having dinner, letting the kids play and catch up for the week. My kids were 5 and 2… Bill’s kids were 4 and 1. It was a simple dinner that night… go grab Subway and bring it back to the house. Bill was going into work an hour early that night to work for a friend who wanted to do something with his family. Bill offered to fill in for him since it’s tough on that middle shift to find family time. When he and I ran to pick up dinner, we heard on the police radio the call about the stolen van. We even looked for a minute as we were in the immediate area where the van was taken. Bill looked at me and said, “I’m gonna get that van tonight!” Honestly, I had little doubt he would.

Tragedy

Not terribly long after we finished dinner, he went into work. We stayed a bit longer and then headed home. It was there where I received the worst call of my life. Bill and two of his peers (who also happen to be friends of mine) found that van driving down a road I had been on thousands of times in my life. A police pursuit led to a foot chase. Bill chased the driver of the van through yards of a Beech Grove neighborhood and was gaining quickly on the individual, who chose to hide behind a house and when Bill came over the fence into that backyard, he was shot and killed.

Lessons Carry On To This Day

The picture behind my desk reminds me of several things one might not see when they study it. First, I think of Bill. Many don’t know he was a talented cabinet designer, but he tried several times to get on the Beech Grove Police Department. His perseverance was incredibly admirable, and I told him how proud I was that he never quit working to achieving that goal. Once on the job, he was an outstanding police officer. He would talk to people, occasionally give people a break when it was warranted, and he used common sense as he did a very difficult job.

Second, I think about the problems I might be dealing with at my desk less than 4 feet away, but there is nothing life and death about what we do. There is nothing that measures up the sacrifice that Bill made taking care of the people of Beech Grove. I do keep in mind those sacrifices as we address issues for clients. Will we do things for clients beyond our obligation in a contract? Every single day we do. People and relationships are everything. We want to leave positive lasting impressions. Bill definitely left a lasting, positive impression on those around him.

Perspective

We want to be great for our clients, but when things go wrong, I can look up at that thin blue line and know that I don’t really have bad days and to think I do would be disrespectful. That night in September 24 years ago… that was a bad day… a horrific day. Sure, we have challenges that we have to overcome, but I have the perspective to know that our bad days can overcome. We can fix our problems… and we do.
Jan 14, 2025
Episode 77: Finding Hidden Problems
Dec 3, 2024
Episode 76: Everything Matters
Nov 19, 2024
Episode 75: Announcing Our New Carmel Location!
Nov 11, 2024
Episode 74 : Shower Floors & Shower Bases
Nov 4, 2024
Episode 73 : The Basics Of Cabinet Hardware
Oct 28, 2024
Episode 72: Understanding Cabinetry For Your Next Remodel
Oct 21, 2024
Episode 71: How The Sales Process Really Works For Clients
Oct 14, 2024
Episode 70: Respecting History
Sep 29, 2024
Episode 68: That Stinking Little Pump
Sep 23, 2024
Episode 67: Experiencing A Remodel From The Client Perspective
Sep 16, 2024
Episode 66: Home-A-Rama 2024
Sep 9, 2024
Episode 65: She Said Yes!
Aug 26, 2024
Episode 64: What is 26 Entries?
Aug 19, 2024
Episode 63: Midtown Carmel Project Feature Part 11 – The Wrap Up!
Aug 12, 2024
Episode 62: Midtown Carmel Project Feature Part 10 – The 4th Floor!
Aug 6, 2024
Episode 61: Midtown Carmel Project Feature Part 9 – What To Consider When Just Changing A Master Bathroom Vanity Cabinet
Jul 26, 2024
Episode 60: Midtown Carmel Project Feature Part 8 – How To Utilize Trim Details To Set Off A Space
Jul 16, 2024
Episode 59: Midtown Carmel Project Feature Part 7 – How To Create An Inexpensive, But Beautiful Small Bathroom!
Jul 9, 2024
Episode 58: Midtown Carmel Project Feature Part 6 – An Extraordinary Kitchen
Jun 24, 2024
Episode 57: Midtown Carmel Project Feature Part 5 – A Fancy Fireplace & Making A Door Look Like A Window
Jun 18, 2024
Episode 56: Midtown Carmel Project Feature Part 4 - Just A Fancy Little Home Elevator!
Jun 10, 2024
Episode 55: Midtown Carmel Project Feature Part 3 – The Most Expensive Small Bathroom We’ve Ever Completed!
Jun 4, 2024
Episode 54: Part 2: Luxury Unveiled - The Design & Build Journey of a Brownstone Masterpiece
May 28, 2024
Episode 53: Luxury Unveiled - The Design & Build Journey of a Brownstone Masterpiece
May 10, 2024
Episode 52: Everything You Need To Know About Dumpster Rental
May 6, 2024
Episode 51: Refresh Your Home For Spring
Apr 19, 2024
Episode 50 : Why Do We Do a Podcast?
Apr 15, 2024
Episode 49 : Why Do We Do Both Large And Small Projects?
Apr 9, 2024
Episode 48: The Remodeling Selection Showroom – Our Differentiator
Mar 26, 2024
Episode 47: The Initial Phone Call – Our Meet & Greet
Mar 19, 2024
Episode 46: Renovating A Newly Purchased Existing Home
Feb 27, 2024
Episode 45: Make Sure You Don’t Overspend Before Selling Your Home
Feb 20, 2024
Episode 44: Making Smart Decisions When Building Your New Home
Feb 13, 2024
Episode 43: Navigating Change Orders In Your Remodeling Project
Feb 6, 2024
Episode 42: Balancing Form & Function In Your Remodeling Project
Jan 30, 2024
Episode 41: Exploring Window Options As A Homeowner
Jan 23, 2024
Episode 40: Embracing Mistakes: A Path to Trust & Lifelong Partnerships
Jan 16, 2024
Episode 39: Where Have All the People Businesses Gone?
Jan 9, 2024
Episode 38: What Makes A Good Client?
Dec 26, 2023
Episode 37: We Will Not Sell Anything We Would Not Buy Ourselves
Dec 18, 2023
Episode 36: The Demolition Phase
Dec 12, 2023
Episode 35: Remodeling & Dribbling Are Exactly Alike!
Dec 5, 2023
Episode 34: You’ll Care About Our Company Culture When We Work In Your Home
Nov 28, 2023
Episode 33: The Meet and Greet
Nov 21, 2023
Episode 32: Understanding the Logic Behind Remodeling Payment Structures
Nov 14, 2023
Episode 31: Latest Trends in Front Doors
Nov 7, 2023
Episode 30: Be Nice
Oct 31, 2023
Episode 29: Cost vs Value in Home Remodeling
Oct 24, 2023
Episode 28: A Day in the Life of a Remodeler
Oct 17, 2023
Episode 27: Financing a Remodeling Project 
Contact Us